FAQ

Common questions about Neon Design

Holla, if you've got more questions and we'll do our best to answer.

  • How can I view your LED Neon signs?

    Our showroom is based at 12c Andromeda Cres, East Tamaki. Where we have a selection of LED Neon signs on display. Or contact our team today and one of our Creative Designers is happy to bring any samples to you. We do travel throughout NZ on a regular basis.

  • How safe are LED Neon Signs?

    Our LED neon produces relatively no heat, there is no gas or risk of shattering/breakage of glass like traditional Neon. It is made entirely of PVC and acrylic which is safe to touch and good for the environment.

  • How do you power the neon signs?

    All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V adapter.

  • How are Custom Neon light signs made?

    Neon Design signs are handmade to your approved design using LED flex on an acrylic backing. The materials used are PVC and acrylic. There is no fragile glass that can break, no neon gas, and no mercury.

  • What’s the typical lead time for custom orders?

    Neon Design signs are handmade so there is production time on each order.  3-4 weeks is the typical turnaround time and most customers receive their order within 3 weeks.
    If you’re in a hurry, please contact our team and we will see what magic we can produce.

  • Does my new sign come with a warranty?

    Neon Design include a 12-month warranty which covers electricity components when used appropriately.

  • How much does shipping cost?

    FREE – Worldwide.

  • What are the small marks on my sign?

    Because signs are handmade there are sometimes small marks on the acrylic or glue marks where the PVC tube holding flexible LED the has been attached to the acrylic. We make all attempts to remove any residue glue.

  • What colours are available?

    We have a total of 13 colours available. All our colours are listed in the Custom Design section or contact one of our team who can provide a free demonstration of all the colours available.

  • What are the backboard options?

    There is two options available, cut around acrylic in the same shape as the LED Neon sign or rectangle acrylic backing. Our backing acrylic comes clear as standard however we can provide other colours.
    We can also offer UV printed backgrounds for logos, images or photos.

  • Do I need a dimmer remote for my LED neon light?

    Our dimmer remote offers a  range of brightness settings, ON & OFF option, and Party Modes which makes the light sign flash, flicker and pulse.
    Our dimmers are great for kids’ bedrooms.

Ready to get started?

Contact us today